General terms and conditions

Confirmation of a reservation

  • Valid credit card information is required to guarantee the reservation.
  • You will receive instructions for sending them securely upon confirmation. The hotel will use the credit card in case of cancellation, according to the conditions stated below. As a prepayment, the card will only be charged if you agreed to this at the time of booking.


  • Advance payment in the amount of 30% of the value, until the agreed date of validity of the offer. We do not return the advance payment paid – we issue a voucher in the amount of the advance payment.

Terms of cancellation

  • Cancellation of reservation up to 7 days before arrival – free of charge or issuance of a voucher, in case of advance payment.
  • Cancellation 7 to 1 day before arrival – 30% of the reservation value.
  • Cancellation 1 day before arrival or no-arrival – 50% of the reservation value.
  • In case of early departure, the full price (100%) will be charged, except in case of force majeure.
  • Procedures in the ROI medico & spa center must be canceled at least 3 hours before the agreed appointment, otherwise 50% of the procedure price will be charged.

Payment for services

  • You pay the entire amount on the day of arrival, at the hotel reception or secure the payment with a credit card.
  • Services can be paid for in cash in EUR or with Mastercard, Visa, Diners bank cards.
  • We do not refund payments – we issue a voucher to use on your next visit.

Mandatory supplementary fees

  • Tourist tax: 3 EUR per person per night.
  • Registration fee: 3 EUR per person.

Accommodation in hotel rooms

  • Arrival: from 2 p.m
  • Departure: until 11 a.m
  • Use of included hotel services is available from check-in to check-out.
  • Early arrival (accommodation before 2 p.m.) is charged 50 EUR/room or 150 EUR/suite.
  • Extending the stay on the day of departure is possible by prior arrangement and depending on capacity availability. The surcharge for late check-out (until 6 p.m.) is EUR 50 or 150 EUR in suites.
  • On the day of departure, the hotel card is valid until 11 a.m., after which it is no longer possible to enter the room. Loss or damage to the card is charged EUR 5.

Accommodation in a hotel

  • The half-board service includes buffet breakfast (8:00-10:00 a.m.) and dinner (6:00 p.m.-8:00 p.m.) in the Kristal restaurant.
  • The hotel has free Wi-Fi connection in all rooms of the facility.
  • Outdoor parking near the hotel is included for hotel guests.
  • Pets (up to 12 kg): possible accommodation on the first floor (Premium or Superior), additional payment 25 EUR/day.
  • An extra bed and a child’s bed in the room can be prepared upon prior notice and only in certain types of rooms. The cost of renting a cot is EUR 15 per day.
  • Children up to the age of 5 stay for free. From 5 to 12 years receive a 30% discount on the price of the selected room type. Children 12 years of age or older pay the full price of the accommodation.
  • We organize transportation from airports, train and bus stations, and other cities to the hotel and back.

We reserve the right to change reservations, program and prices.